cogent - Sales practices

Sat Aug 6 20:05:10 UTC 2022

I have a morbid curiosity about what the CRM database looks like inside
Cogent, for the stale/cold leads that get passed on to a new junior sales
rep every six months.

The amount of peoples' names/email addresses/phone numbers in there must be
stupendous.

All of this can probably serve as a useful training tool for smaller/mid
sized ISPs with their own outbound sales staff on how not to treat the
potential customers.

On Fri, 5 Aug 2022 at 13:21, Dennis Burgess <dmburgess at linktechs.net> wrote:

> So we just got an email from cogent, we have told them time and time again
> to stop calling and stop emailing.  We tell them are good on bandwidth and
> we don’t need any of their services.. They then sent us a e-mail stating
> that they saw us coming though one of their customers networks from us, and
> figured we would want to buy direct instead of going though one of their
> customers. Yes COGENT stated this; well at least one of their sales reps.
> Sounds underhanded, shady, and unethical to me.    Just figured I would
> post about it; see if I am making a mountain out of a mole hill 😊
>
>
>
> Here is the e-mail:
>
>
>
> *"Hey (redacted) ,*
>
> *Maybe there is a misunderstanding. (ISP’s name removed) is a cogent
> customer who we provide upstream to.*
>
> *My initial inquiry was to see if it makes sense for Link Technologies to
> be utilizing our network instead of through (ISP’s name removed). That way
> we could be a direct network for you.*
>
> *Would that be at all something that interests you?*
>
>
>
> *Eric Gogerty | Global Account Manager | AS 174*
>
> *Cogent Communications | Minneapolis, MN (United States Of America)|
> www.cogentco.com <http://www.cogentco.com>*
>
> *Contact: 612-217-5506| email: egogerty at cogentco.com
> <egogerty at cogentco.com>*
>
> *The Internet, Unleashed!"*
>
>
>
>
>
>
>
>
>
> *[image: LTI-Full_175px]*
>
> *Dennis Burgess*
>
>
> * Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless
> Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security
> Engineer, Enterprise Wireless Engineer*
>
> *Hurricane Electric: **IPv6 Sage Level*
>
> *Cambium: **ePMP*
>
>
>
> Author of "Learn RouterOS- Second Edition”
>
> *Link Technologies, Inc* -- Mikrotik & WISP Support Services
>
> *Office*: 314-735-0270  Website: http://www.linktechs.net
>
> Create Wireless Coverage’s with www.towercoverage.com
>
> Need MikroTik Cloud Management: https://cloud.linktechs.net
>
> *How did we do today?*
>
> [image: Gold Star]
> <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
> Green Light]
> <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
> Yellow Light]
> <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
> Red Light]
> <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
>
>
>
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