cogent - Sales practices

Lou D telescope40 at gmail.com
Sat Aug 6 21:55:41 UTC 2022


Funny because I’ve been avoiding calls with my new rep for weeks and was
partially admiring the commitment to make contact with me . Hehe

On Sat, Aug 6, 2022 at 4:08 PM Eric Kuhnke <eric.kuhnke at gmail.com> wrote:

> I have a morbid curiosity about what the CRM database looks like inside
> Cogent, for the stale/cold leads that get passed on to a new junior sales
> rep every six months.
>
> The amount of peoples' names/email addresses/phone numbers in there must
> be stupendous.
>
> All of this can probably serve as a useful training tool for smaller/mid
> sized ISPs with their own outbound sales staff on how not to treat the
> potential customers.
>
>
> On Fri, 5 Aug 2022 at 13:21, Dennis Burgess <dmburgess at linktechs.net>
> wrote:
>
>> So we just got an email from cogent, we have told them time and time
>> again to stop calling and stop emailing.  We tell them are good on
>> bandwidth and we don’t need any of their services.. They then sent us a
>> e-mail stating that they saw us coming though one of their customers
>> networks from us, and figured we would want to buy direct instead of going
>> though one of their customers. Yes COGENT stated this; well at least one of
>> their sales reps.  Sounds underhanded, shady, and unethical to me.    Just
>> figured I would post about it; see if I am making a mountain out of a mole
>> hill 😊
>>
>>
>>
>> Here is the e-mail:
>>
>>
>>
>> *"Hey (redacted) ,*
>>
>> *Maybe there is a misunderstanding. (ISP’s name removed) is a cogent
>> customer who we provide upstream to.*
>>
>> *My initial inquiry was to see if it makes sense for Link Technologies to
>> be utilizing our network instead of through (ISP’s name removed). That way
>> we could be a direct network for you.*
>>
>> *Would that be at all something that interests you?*
>>
>>
>>
>> *Eric Gogerty | Global Account Manager | AS 174*
>>
>> *Cogent Communications | Minneapolis, MN (United States Of America)|
>> www.cogentco.com <http://www.cogentco.com>*
>>
>> *Contact: 612-217-5506| email: egogerty at cogentco.com
>> <egogerty at cogentco.com>*
>>
>> *The Internet, Unleashed!"*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *[image: LTI-Full_175px]*
>>
>> *Dennis Burgess*
>>
>>
>> * Mikrotik : **Trainer, Network Associate, Routing Engineer, Wireless
>> Engineer, Traffic Control Engineer, Inter-Networking Engineer, Security
>> Engineer, Enterprise Wireless Engineer*
>>
>> *Hurricane Electric: **IPv6 Sage Level*
>>
>> *Cambium: **ePMP*
>>
>>
>>
>> Author of "Learn RouterOS- Second Edition”
>>
>> *Link Technologies, Inc* -- Mikrotik & WISP Support Services
>>
>> *Office*: 314-735-0270  Website: http://www.linktechs.net
>>
>> Create Wireless Coverage’s with www.towercoverage.com
>>
>> Need MikroTik Cloud Management: https://cloud.linktechs.net
>>
>> *How did we do today?*
>>
>> [image: Gold Star]
>> <https://app.customerthermometer.com/?template=log_feedback&hash=5badbac1&embed_data=dGVtcGVyYXR1cmVfaWQ9MSZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
>> Green Light]
>> <https://app.customerthermometer.com/?template=log_feedback&hash=675abe04&embed_data=dGVtcGVyYXR1cmVfaWQ9MiZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
>> Yellow Light]
>> <https://app.customerthermometer.com/?template=log_feedback&hash=e42b48a5&embed_data=dGVtcGVyYXR1cmVfaWQ9MyZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>[image:
>> Red Light]
>> <https://app.customerthermometer.com/?template=log_feedback&hash=ecaadcd3&embed_data=dGVtcGVyYXR1cmVfaWQ9NCZ0aGVybW9tZXRlcl9pZD0xMTM1NjYmbnBzX3JhdGluZz0tMQ==&e=Anonymous&f=Dennis&l=Burgess&c=&c1=&c2=&c3=&c4=&c5=&c6=&c7=&c8=&c9=&c10=>
>>
>>
>>
>
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