[EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

Tue Feb 7 22:14:19 UTC 2023

Thank you,

The IP of his gateway is 65.29.110.132 - as you can see it's having horrible ping times to go a few city blocks (56ms) in addition to the horrid drops.

I believe several tickets have been opened for his address too, 1718 Leland Ave. Lima, OH 45805

Thank you!
-Austin

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________________________________
From: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN at charter.com>
Sent: Tuesday, February 7, 2023 5:03 PM
To: Austin Ayers <austin at coretransit.net>; nanog at nanog.org <nanog at nanog.org>
Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN at charter.com>
Subject: [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

All

I opened INC000026031132 for our CBO-CSC team to review

Thank you,

James Wynn | Network Engineer III  |  Austin NOC  866.248.7662 option 2 option 5

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13620-A North FM 620, Suite 200 | Austin, TX  78717

From: Austin Ayers <austin at coretransit.net>
Sent: Tuesday, February 7, 2023 3:53 PM
To: nanog at nanog.org
Cc: NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN at charter.com>
Subject: [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

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________________________________

From: Austin Ayers
Sent: Tuesday, February 7, 2023 4:46 PM
To: nanog at nanog.org<mailto:nanog at nanog.org> <nanog at nanog.org<mailto:nanog at nanog.org>>
Cc: NOC.AUS.NATL.BBN at charter.com<mailto:NOC.AUS.NATL.BBN at charter.com> <NOC.AUS.NATL.BBN at charter.com<mailto:NOC.AUS.NATL.BBN at charter.com>>
Subject: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss

Hello all,

One of my NetOps engineers resides in Lima, Ohio and they are receiving terrible bufferbloat, packet loss, and random disconnects.

I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's rejecting a ton of packets. This has been going on for weeks.

Node having problems: lag-1.limaohid01h.netops.charter.com

NOC seems like they don't care, same with OSP in the field.

There is no reason why this hop (#13) should have up to 613ms ping times.

Thank you,

Austin

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