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Thank you,</div>
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The IP of his gateway is 65.29.110.132 - as you can see it's having horrible ping times to go a few city blocks (56ms) in addition to the horrid drops.</div>
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I believe several tickets have been opened for his address too, 1718 Leland Ave. Lima, OH 45805</div>
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Thank you!</div>
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-Austin</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com><br>
<b>Sent:</b> Tuesday, February 7, 2023 5:03 PM<br>
<b>To:</b> Austin Ayers <austin@coretransit.net>; nanog@nanog.org <nanog@nanog.org><br>
<b>Cc:</b> NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com><br>
<b>Subject:</b> [EXTERNAL]INC000026031132 RE: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss</font>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">All </span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">I opened INC000026031132 for our CBO-CSC team to review</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black"> </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Thank you, </span></p>
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<p class="x_MsoNormal"><b><span style="color:#00629B">James </span></b><b><span style="color:#0070C0">Wynn | Network Engineer III | Austin NOC
</span></b><b><span style="color:#00629B">866.248.7662 option 2 option 5 </span></b></p>
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<p class="x_MsoNormal"><span style="color:#2E74B5">13620-A North FM 620, Suite 200 | Austin, TX 78717</span></p>
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<p class="x_MsoNormal"><b>From:</b> Austin Ayers <austin@coretransit.net> <br>
<b>Sent:</b> Tuesday, February 7, 2023 3:53 PM<br>
<b>To:</b> nanog@nanog.org<br>
<b>Cc:</b> NOC.AUS.NATL.BBN <NOC.AUS.NATL.BBN@charter.com><br>
<b>Subject:</b> [EXTERNAL] Re: Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss</p>
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<p class="x_MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Austin Ayers<br>
<b>Sent:</b> Tuesday, February 7, 2023 4:46 PM<br>
<b>To:</b> <a href="mailto:nanog@nanog.org">nanog@nanog.org</a> <<a href="mailto:nanog@nanog.org">nanog@nanog.org</a>><br>
<b>Cc:</b> <a href="mailto:NOC.AUS.NATL.BBN@charter.com">NOC.AUS.NATL.BBN@charter.com</a> <<a href="mailto:NOC.AUS.NATL.BBN@charter.com">NOC.AUS.NATL.BBN@charter.com</a>><br>
<b>Subject:</b> Lima, Ohio Spectrum Hop/Node Having Severe Packet Loss</span> </p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">Hello all,</span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">One of my NetOps engineers resides in Lima, Ohio and they are receiving terrible bufferbloat, packet loss, and random disconnects.</span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">I have been pinging 24.33.160.213 (Lima, OH Spectrum/Chart Node) and it's rejecting a ton of packets. This has been going on for
weeks.</span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">Node having problems: lag-1.limaohid01h.netops.charter.com</span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">NOC seems like they don't care, same with OSP in the field.</span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">There is no reason why this hop (#13) should have up to 613ms ping times. </span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">Thank you,</span><span style="color:black"></span></p>
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<p class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; font-family:"Times New Roman",serif; color:black">Austin</span><span style="color:black"></span></p>
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