Support for End User Services
keiths at salonbiz.com
Sat Feb 20 17:36:17 UTC 2021
I’ve always used wording such as “I’m contacting you on behalf of so-and-so.” If they ask further I usually tell them I’m a consultant.
On Feb 20, 2021, at 11:29 AM, Mike Hammett <nanog at ics-il.net<mailto:nanog at ics-il.net>> wrote:
Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not.
Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to contact their support?
Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, false VPN notices, buffering, despite a clean path to their CDN, etc.)?
Intelligent Computing Solutions<http://www.ics-il.com/>
Midwest Internet Exchange<http://www.midwest-ix.com/>
The Brothers WISP<http://www.thebrotherswisp.com/>
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the NANOG