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I’ve always used wording such as “I’m contacting you on behalf of so-and-so.” If they ask further I usually tell them I’m a consultant. <br>
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On Feb 20, 2021, at 11:29 AM, Mike Hammett <<a href="mailto:nanog@ics-il.net">nanog@ics-il.net</a>> wrote:<br>
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Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not.
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<div>Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to contact their support?</div>
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<div>Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, false VPN notices, buffering, despite a clean path to their CDN, etc.)?<br>
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