Support for End User Services
nanog at ics-il.net
Sat Feb 20 17:18:33 UTC 2021
Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not.
Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to contact their support?
Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, false VPN notices, buffering, despite a clean path to their CDN, etc.)?
Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
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