Hulu / ESPN: Commercial IP Address

Mon Oct 15 01:03:38 UTC 2018

Exactly ... blocked or rate limited from.a /20 or /18 but it’s pretty hard to diff from same customer that is also watching from a full routed VPN’d service for privacy which I find quite often being implemented in services like AdBlock, AdGuard and the like which becomes a point of confusion for the svc providers. It’s not necessarily sharing when you find the user in the US also logging in from Italy or France for example.

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The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume.

> On Oct 13, 2018, at 15:06, Tyler Harden <tyler at exospec.us> wrote:
> 
> This happens a lot with people who share their Hulu with friends. Your IP can get tagged as commercial for abuse of their service, especially if using their TV service. 
> 
>> On Oct 13, 2018, at 14:39, Daniel Corbe <dcorbe at hammerfiber.com> wrote:
>> 
>> I had a customer with a similar issue.   I statically assigned them a different IP and it didn’t resolve it.   The problem turned out to be tied to their Hulu account.
>> 
>> The customer is going to need to keep pressing the issue with Hulu’s technical support group.   Make sure they’re not using a VPN to connect to the Internet and have them keep calling Hulu back until they get someone clueful on the phone.
>> 
>> In my customer’s case, they eventually had to “re-home” them to resolve it.  I have no idea what that entails.
>> 
>> -Daniel
>> 
>> at 12:35 PM, Jason Canady <jason at unlimitednet.us> wrote:
>> 
>>> Hello,
>>> 
>>> I have a customer that is using Hulu Live to stream ESPN, however it isn't showing up in their Channel list.  They reached out to Hulu and it's because their IP address is 'commercial'.  We have many customers using Hulu without problems, but it seems specific to ESPN.  Anyone else have this issue?  Do you reach out to ESPN or Hulu?
>>> 
>>> If anyone has any information, please share it.  Appreciate your help in advance!
>>> 
>>> Best Regards,
>>> 
>>> Jason Canady
>>> Unlimited Net, LLC
>>> Responsive, Reliable, Secure
>> 
>> 