Temp at Level 3 data centers

Chuck Anderson cra at WPI.EDU
Thu Oct 12 02:11:53 CST 2017


Install an air conditioner in your rack.

On Wed, Oct 11, 2017 at 02:39:19PM -0500, Andrew Latham wrote:
> David
> 
> The issue has several components and is vendor agnostic.
> 
> Set Point: The systems are specifically set at a temperature
> Capacity Ability: The systems can maintain a temperature
> Customer Desire: What you expect from sales promises.
> Sales Promise: What they might carefully avoid promising.
> 
> I suggest you review your SLA and discuss with legal asap. You could have a
> document defining your question's answer already but it sits in a filing
> cabinet file labeled business continuity.
> 
> If the set point is X then they likely would answer quickly that that is
> the case.
> If the capacity is lacking then they would likely redirect the issue.
> If they don't care about the customer that alone should be an indicator
> If a promise exists in the SLA then the ball is in your court
> 
> >From the emails I fear that we have confirmed that this is normal. So your
> question "Is the temperature at Level 3 Data Centers normally in the 80-90F
> range?" sounds like a Yes.
> 
> Regardless of the situation always ask for names, titles, and ask vendors
> to repeat critical information like the status of cooling in a building
> designed to deal with cooling. Keep the vendors that do it well.
> 
> 
> 
> On Wed, Oct 11, 2017 at 7:31 AM, David Hubbard <
> dhubbard at dino.hostasaurus.com> wrote:
> 
> > Curious if anyone on here colo’s equipment at a Level 3 facility and has
> > found the temperature unacceptably warm?  I’m having that experience
> > currently, where ambient temp is in the 80’s, but they tell me that’s
> > perfectly fine because vented tiles have been placed in front of all
> > equipment racks.  My equipment is alarming for high temps, so obviously not
> > fine.  Trying to find my way up to whomever I can complain to that’s in a
> > position to do something about it but it seems the support staff have been
> > told to brush questions about temp off as much as possible.  Was wondering
> > if this is a country-wide thing for them or unique to the data center I
> > have equipment in.  I have equipment in several others from different
> > companies and most are probably 15-20 degrees cooler.
> >
> > Thanks,
> >
> > David


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