Outage Management/Log Book

Nathanael Cariaga nccariaga at stluke.com.ph
Mon Apr 25 14:15:40 UTC 2011

Have you tried otrs? 

On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <me at payam124.com> wrote:

> Hi all
> May I have your recommendation  regarding any outage management software and NOC log book(preferably open source) .
> I want to get fresh ideas about available software in this area.
> The below scenario may explain what I am looking for:
> One of the sites gets down, monitoring team would log it. Technical staffs follow it, they find there is something wrong
> in the site. Someone gets to the site and find there is a power failure. Make it correct. Monitoring team again see that
> site UP and update their log book put the recovery time and the reason (i.e. power failure)
> One of the simplest report from this system would be downtime per site/per reason.
> The ability to record group outage - manually or automatically based on network topology - (i.e. failure of a core
> router in a city which would be caused several sites failure) would be also useful.
> Best Regards
> Payam Poursaied

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