Global Crossing SOC

Fouant, Stefan Stefan.Fouant at
Wed Dec 17 21:49:33 UTC 2008

While I understand where you are coming from and I completely agree, I
think I should point out that the search pattern you generated actually
produced an Press Release about Global Crossing's SOC implementing some
ISO 9001:2000 certification.  At the bottom of the article it had Press
"Contacts" within Global Crossing.  It didn't actually contain any
useful contact information for any SOC personnel whatsoever...

It's a moot point however, because I happen to agree with you that
obtaining that information via nslookup is a more effective barrier at
weeding out the less clueful.

Stefan Fouant: NeuStar, Inc.
Principal Network Engineer 
46000 Center Oak Plaza Sterling, VA 20166
[ T ] +1 571 434 5656 [ M ] +1 202 210 2075
[ E ] stefan.fouant at [ W ]

> -----Original Message-----
> From: J. Oquendo [mailto:sil at]
> Sent: Wednesday, December 17, 2008 4:01 PM
> To: nanog at
> Subject: Re: Global Crossing SOC
> On Wed, 17 Dec 2008, Fouant, Stefan wrote:
> > > -----Original Message-----
> > > From: J. Oquendo [mailto:sil at]
> > > Subject: Re: Global Crossing SOC
> > >
> > > only one who has thought about this. Maybe NAP's and NSP's can
> > > place contact information somewhere for those with a specific
> > > need to contact those with direct knowledge.
> >
> > I think it's a lovely idea, I just wonder how long such a system
> would
> > last before people really start taking advantage of it, i.e. I have
> > really low priority, non-important issue I need resolved, let me get
> in
> > touch with the MOST clueful person I can to get a really quick
> > resolution...
> >
> I thought I had made it clear about the cons. Obviously the con would
> be someone contacting say Global or Level3 or someone else with: "OMFG
> like... Some virus!", the cost of doing business. That doesn't stop
> them NOW from Googling "security" +"Global", they're not doing an
> nslookup
> for contact information. I would like to believe that the majority of
> people doing nslookup's for contact information usually have a higher
> grasp of what they're looking for. Ask any "Average Joe" to perform an
> nslookup and compare those results to deer on the highways looking at
> those high-beams.
> You can't expect someone with a less than mission critical reason to
> contact someone in a higher position, there is no guarantee someone
> wouldn't be clueful enough to just Google "SOC" +"Global Crossing"
> +SOC
> ontact)
> What I infer from you is "right... Buddy go ahead and do it... Then
> the whole world will be screaming about not-so-important shtuff!"
> If this is the case, what's to stop them from using Google. For the
> most part, we can infer a large portion of users outside of those
> with *some* form of networking concepts/experience, can use and know
> what nslookup is for. Placing relevant information is not going to
> "cripple SOC" no more than Google would.
> =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
> J. Oquendo
> "Enough research will tend to support your
> conclusions." - Arthur Bloch
> "A conclusion is the place where you got
> tired of thinking" - Arthur Bloch
> 227C 5D35 7DCB 0893 95AA  4771 1DCE 1FD1 5CCD 6B5E

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