Best TAC Services from Equipment Vendors

Wed Mar 6 20:54:04 UTC 2024

Funny you should mention this now, we were just discussing (more like
lamenting...) if support is a dying industry. It seems as though vendor
budgets are shrinking to the point they only have a Sales/Pre-Sales
department, and from Day Two on you are on your own. Dramatic take of
course, but if we are speaking in trajectories....

michael brooks
Sr. Network Engineer
Adams 12 Five Star Schools
michael.brooks at adams12.org
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"flying is learning how to throw yourself at the ground and miss"

On Wed, Mar 6, 2024 at 11:25 AM Pascal Masha <pascalmasha at gmail.com> wrote:

> Thought about it but so far I believe companies from China provide better
> and fast TAC responses to their customers than the likes of Cisco and
> perhaps that’s why some companies(where there are no restrictions)prefer
> them for critical services.
>
> For a short period in TAC call you can have over 10 R&D engineers and
> solutions provided in a matter of hours even if it involves software
> changes.. while these other companies even before you get in a call with a
> TAC engineer it’s hours and when they join you hear something like “my
> shift ended 15 minutes ago, hold let me look for another engineer”. WHY?
> Thoughts
>

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