Ticketmaster contact

Sat Jan 14 20:47:33 UTC 2023

Thank you for the tips so far. It was mentioned to me off-list this might
be more helpful with our AS and relevant ranges, so including them here in
case that's helpful. Sorry for not including them originally!

AS: 396163

69.194.4.0/23
104.225.212.0/23

*Alex Buie*Senior Cloud Operations Engineer

450 Century Pkwy # 100 Allen, TX 75013
<https://maps.google.com/?q=450+Century+Pkwy+STE+100+%7C+Allen,+TX+%7C+75013&entry=gmail&source=g>
D: 469-884-0225 | www.cytracom.com

On Fri, Jan 13, 2023 at 6:32 AM Alex Buie <abuie at cytracom.com> wrote:

> Hi NANOG,
>
> We're an ISP providing residential and business fixed internet
> services, and all of our ranges are blocked from accessing
> ticketmaster with the attached "Pardon the interruption, you are
> superhuman or a bot" message and have been for some time; customer
> complaint velocity has increased especially as of late so it's been a
> priority to try and get this working. We've done extensive checking to
> ensure there is no bot activity or scalping transiting our network, we
> aren't using cgNAT - each IP is a specific customer end installation
> (home/office), and we have rPKI set up.
>
> Is there anyone from Ticketmaster on list who'd be willing to contact
> me for a conversation to see if we can resolve this for our mutual
> customers? Or could anyone provide me with a decent technical contact
> if they might have one? I would be eternally grateful. I have tried
> "fan support" numerous times, which provided helpful (/s) suggestions
> like "try purchasing tickets over LTE", or "use a different internet
> connection, like at a coffee shop", or "contact your ISP" (myself?
> lol), depending on the day. Also tried their "Global Monitoring
> Support" organization by phone and by email with little success.
>
> ARIN contacts bounce back as a 550 5.7.133
> RESOLVER.RST.SenderNotAuthenticatedForGroup, looks like o365
> configured to not accept external messages.
>
> If you've successfully managed to work this out with them, have any
> tips, or recognize what WAF/engine they're using from the page layout
> with UUID at the bottom to help me identify who else I might try
> contacting to see about getting recategorized, I would really
> appreciate hearing from you.
>
> Thanks a bunch!
>
>
> Alex Buie
> Senior Cloud Operations Engineer
>
> 450 Century Pkwy # 100 Allen, TX 75013
> D: 469-884-0225 | www.cytracom.com
>
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