Any Wave/Astound clue on the list?

Thu Feb 23 03:35:49 UTC 2023

On 2/22/23 19:20, Mike Lyon wrote:
> Going on 12 hours on an outage that is due to a power outage somewhere. According to the Wave/Astound NOC, generator(s) were on the way 6 hours ago…
> 
> If you could hit me up offlist, i can give you the master ticket number.
> 
> I’m having a hard time figuring out why it takes 6 hours to get a generator up and running in Silicon Valley.

Is this a cable modem connection? Fiber-to-coax media converters and 
coaxial trunk amplifiers are fed from AC transformers on random poles or 
next to random underground pedestals. They need to roll a truck to the 
location(s) without power and basically set up a generator and plug the 
power injector into it. They typically use little Honda portables (which 
need refueling fairly often). Unless you're real close to the cable 
company's head-end there usually isn't any kind of automatic backup power.

When there's a local power outage near me in Oregon, Wave doesn't even 
bother with generators as typically their customers' power in the area 
is out too.

-- 
Jay Hennigan - jay at west.net
Network Engineering - CCIE #7880
503 897-8550 - WB6RDV