Rogers Outage Canada

Sat Jul 9 19:59:12 UTC 2022

Just leaving this (yes, satire site) link here

https://www.thebeaverton.com/2022/07/rogers-proudly-announces-10-service-charge-for-unplug-and-relax-nationwide-outage/<https://www.thebeaverton.com/2022/07/rogers-proudly-announces-10-service-charge-for-unplug-and-relax-nationwide-outage/?fbclid=IwAR2ylrdNYhKLddbQNQ23WdAZT5V8wEPrBSi-JKp32bdaiXVjEHZdfxwfV6A&fs=e&s=cl#l5eav3aeuldc0yfzwjk>

--srs
________________________________
From: NANOG <nanog-bounces+ops.lists=gmail.com at nanog.org> on behalf of Andrew Paolucci via NANOG <nanog at nanog.org>
Sent: Saturday, July 9, 2022 12:49:09 PM
To: jay at west.net <jay at west.net>; nanog at nanog.org <nanog at nanog.org>
Subject: Re: Rogers Outage Canada

Normally I'd take offense, but in my experience of endless technician calls, hundreds of hours on the phone with support.

I can assure Rogers staff are the utmost incompetent out of any I've seen. Only talked to one support tech with them that even knew what DOCSIS was. How can teaching employees about the technology they sell not be part of training?

Only reason they are even able to operate right now is reselling Xfinity products from Comcast after wasting billions trying to roll their own solutions.

Regards,

Andrew Paolucci

Sent from Proton Mail mobile

-------- Original Message --------
On Jul. 9, 2022, 3:18 p.m., Jay Hennigan < jay at west.net> wrote:

On 7/9/22 09:54, JASON BOTHE via NANOG wrote: > I see the point you’re trying to make but using the word retarded in this context is not only dumb in itself but offense. Please be more respectful on this list. Shall we take another spin on the euphemism treadmill? -- Jay Hennigan - jay at west.net Network Engineering - CCIE #7880 503 897-8550 - WB6RDV
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