Rogers Outage Canada

Andrew Paolucci andrew at
Sat Jul 9 19:49:09 UTC 2022

Normally I'd take offense, but in my experience of endless technician calls, hundreds of hours on the phone with support.

I can assure Rogers staff are the utmost incompetent out of any I've seen. Only talked to one support tech with them that even knew what DOCSIS was. How can teaching employees about the technology they sell not be part of training?

Only reason they are even able to operate right now is reselling Xfinity products from Comcast after wasting billions trying to roll their own solutions.


Andrew Paolucci

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-------- Original Message --------
On Jul. 9, 2022, 3:18 p.m., Jay Hennigan wrote:

> On 7/9/22 09:54, JASON BOTHE via NANOG wrote: > I see the point you’re trying to make but using the word retarded in this context is not only dumb in itself but offense. Please be more respectful on this list. Shall we take another spin on the euphemism treadmill? -- Jay Hennigan - jay at Network Engineering - CCIE #7880 503 897-8550 - WB6RDV
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