Geolocation for Disney Plus

Fri Nov 12 19:06:17 UTC 2021

It took me several months to get a Disney+ geolocation issue resolved
recently.

I sent emails to the known contacts. Got one response saying the issue
would be investigated. Later, no response to additional follow-ups over
several weeks.

Phone calls to their consumer hell desk told me that they had already done
what they could to escalate it.  We were also told that it would probably
not be fixed unless we had all of our customers call Disney directly and
complain.

It ultimately took several alternative contacts and some nice folks
reaching out to me directly after posting to this list.  And they had to
escalate internally.

Overall, pretty incompetent for the world’s largest media company.

On Fri, Nov 12, 2021 at 2:07 PM Norman Jester <nj at jester.mx> wrote:

> The contacts on that brotherwisp page for Disney+ do not respond. I have
> had success only with peeringdb contacts.
> As recently as two days ago they resolved a similar issue for me as
> peeringdb listed contacts.
>
> Norman Jester
> 619-319-7055 (whatsapp ok!)
>
>
> On Nov 12, 2021, at 9:39 AM, Dave Bell <me at geordish.org> wrote:
>
> 
>
> Check out this link.
> https://thebrotherswisp.com/index.php/geo-and-vpn/
>
> On Fri, 12 Nov 2021 at 15:51, Drew Weaver <drew.weaver at thenap.com> wrote:
>
>> We’ve had a few complaints that users are getting redirected to the EN-GB
>> version of Disney+ whenever they try to visit the site.
>>
>>
>>
>> I have tried very hard to figure out which geolocation service they are
>> using to come to that conclusion but have yet to be able to figure it out.
>>
>>
>>
>> Does anyone know specifically which service D+ uses or is there a “list
>> of usual suspects” that you guys check when these sorts of things arise?
>>
>>
>>
>> I checked google, maxmind and a handful of others and those all know that
>> we are in the US.
>>
>>
>>
>> Thanks,
>>
>> -Drew
>>
> --
Jim Troutman,
jamesltroutman at gmail.com
Pronouns: he/him/his
207-514-5676 (cell)
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