ARIN

Fri Jun 12 23:08:21 UTC 2020

Mehmet -

I shall pass along your praise to the team that does all the real work - and I very glad we could help out!

/John

John Curran
President and CEO
American Registry for Internet Numbers

On Jun 12, 2020, at 6:56 PM, Mehmet Akcin <mehmet at akcin.net> wrote:

hey there,

I just wanted to share my experience dealing with ARIN support this week. I think it's not very common to see people taking the time to write something like this but I personally think we should do more often.

It has been long time since I had to deal with RIRs and this week I had to do several things in ARIN. The support has team was very quick responding, very useful with their recommendations to my questions, and had a great attitude towards solving problems. I can certainly say they went above and beyond when I opened a ticket with wrong request type and they asked me if they can close it and open a new one for me? I mean.. this is called going Above and Beyond!

thank you all ARIN support desk and especially Lisa Liedel for this great experience. and @John Curran<mailto:jcurran at arin.net> please accept this sincere thanks on your team's behalf!

Mehmet
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