Hulu Proxy Blocking our IP's

Thu Dec 3 17:37:09 UTC 2020

I'm familiar with that experience and response.

Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Dec 3, 2020 at 12:23 PM Darin Steffl <darin.steffl at mnwifi.com>
wrote:

> They emailed back now and said there was a problem on their end yesterday
> which has now been resolved.
>
> They also said that none of our IP's fell under their block/proxy list.
>
> On Thu, Dec 3, 2020 at 10:34 AM Josh Luthman <josh at imaginenetworksllc.com>
> wrote:
>
>> It might be a blanket error for VPN/proxy/geolocation.  Keep in mind that
>> error is consumer facing.
>>
>> Josh Luthman
>> 24/7 Help Desk: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>>
>> On Thu, Dec 3, 2020 at 11:33 AM Darin Steffl <darin.steffl at mnwifi.com>
>> wrote:
>>
>>> It shouldn't be a geolocation issue. It gives a proxy error on IP's that
>>> worked fine for years.
>>>
>>> I'll try that too though.
>>>
>>> On Thu, Dec 3, 2020, 9:46 AM Josh Luthman <josh at imaginenetworksllc.com>
>>> wrote:
>>>
>>>> >Hulu: ipadmin at hulu.com, also see Digital Envoy above
>>>>
>>>> Digital Envoy  - https://www.digitalelement.com/contact-us/
>>>>
>>>> Josh Luthman
>>>> 24/7 Help Desk: 937-552-2340
>>>> Direct: 937-552-2343
>>>> 1100 Wayne St
>>>> Suite 1337
>>>> Troy, OH 45373
>>>>
>>>>
>>>> On Thu, Dec 3, 2020 at 10:42 AM Darin Steffl <darin.steffl at mnwifi.com>
>>>> wrote:
>>>>
>>>>> Josh,
>>>>>
>>>>> I emailed the correct email address already and got it off that site
>>>>> yesterday morning as stated. No response yet.
>>>>>
>>>>> ipadmin at hulu.com
>>>>>
>>>>> On Thu, Dec 3, 2020 at 9:27 AM Josh Luthman <
>>>>> josh at imaginenetworksllc.com> wrote:
>>>>>
>>>>>> Hulu is already on this list:
>>>>>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>>>>>
>>>>>> Josh Luthman
>>>>>> 24/7 Help Desk: 937-552-2340
>>>>>> Direct: 937-552-2343
>>>>>> 1100 Wayne St
>>>>>> Suite 1337
>>>>>> Troy, OH 45373
>>>>>>
>>>>>>
>>>>>> On Thu, Dec 3, 2020 at 10:11 AM Pennington, Scott <
>>>>>> scott.pennington at cinbell.com> wrote:
>>>>>>
>>>>>>> Darin - If you are able to make progress on this, please share back
>>>>>>> to the list.   We've recently been getting sporadic complaints of same.   I
>>>>>>> did speak to a support agent at hulu who advised they utilize google's geo
>>>>>>> database, but haven't been able to get beyond that.
>>>>>>>
>>>>>>> -Scott
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* NANOG <nanog-bounces+scott.pennington=cinbell.com at nanog.org>
>>>>>>> on behalf of Darin Steffl <darin.steffl at mnwifi.com>
>>>>>>> *Sent:* Thursday, December 3, 2020 9:37 AM
>>>>>>> *To:* North American Network Operators' Group <nanog at nanog.org>
>>>>>>> *Subject:* Hulu Proxy Blocking our IP's
>>>>>>>
>>>>>>> Hey all,
>>>>>>>
>>>>>>> We are a residential and business ISP. We don't host any servers or
>>>>>>> lease our IP space to anyone but ourselves.
>>>>>>>
>>>>>>> Yesterday we had customers report Hulu was blocking their streaming
>>>>>>> with a proxy error. Customer contacted Hulu who blamed us. I emailed the
>>>>>>> hulu email yesterday morning and haven't heard a thing back.
>>>>>>>
>>>>>>> Can someone help get this resolved for us?
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> ipadmin at hulu.com
>>>>>>>
>>>>>>> --
>>>>>>> Darin Steffl
>>>>>>> Minnesota WiFi
>>>>>>> www.mnwifi.com
>>>>>>> 507-634-WiFi
>>>>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Darin Steffl
>>>>> Minnesota WiFi
>>>>> www.mnwifi.com
>>>>> 507-634-WiFi
>>>>> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>>>>>
>>>>
>
> --
> Darin Steffl
> Minnesota WiFi
> www.mnwifi.com
> 507-634-WiFi
> Like us on Facebook <http://www.facebook.com/minnesotawifi>
>
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