Cogent sales reps who actually respond

Mon Sep 16 16:35:48 UTC 2019

Our sales rep has been great, but unfortunately, for him, every time he calls and I ask if Cogent is going to get me IPv6 transit to Google, he has to say no, and then I tell him I can’t purchase any more circuits.

From: NANOG <nanog-bounces at nanog.org> on behalf of Owen DeLong <owen at delong.com>
Date: Monday, September 16, 2019 at 9:20 AM
To: "noc at as37662.com noc at as37662.com" <noc at as37662.com>
Cc: "nanog at nanog.org" <nanog at nanog.org>
Subject: Re: Cogent sales reps who actually respond

Given their practice of harvesting whois updates in order to spam newly acquired AS contacts, any time it is my decision, Cogent is ineligible as a vendor.

I’ve had no trouble getting their reps to respond when the decision has come from above, but I prefer to avoid doing business with them.

Owen

On Sep 15, 2019, at 13:13 , noc at as37662.com<mailto:noc at as37662.com> noc at as37662.com<mailto:noc at as37662.com> <noc at as37662.com<mailto:noc at as37662.com>> wrote:

Hi fellow network operators,
Do any orgs here have experience with a good Cogent rep? The rep we got via Cogent's website is unresponsive to even basic questions. It feels like we are dealing with a bot and copy-pasted replies.
Thanks
Ruldu

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