CenturyLink/Level3 feedback

Wed Jun 5 20:37:23 UTC 2019

It's amazing how inconsistent the PSTN is. 

----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

----- Original Message -----

From: "Dovid Bender" <dovid at telecurve.com> 
To: "Larry Brower" <larry.brower at aramcoservices.com> 
Cc: "nanog" <nanog at nanog.org> 
Sent: Wednesday, June 5, 2019 3:31:36 PM 
Subject: Re: CenturyLink/Level3 feedback 

For voice there are so many IP options I don't know why anyone even messes with the old school carriers. About 4 years ago we signed up for L3 VoIP. We sent calls to France and the callerID didn't make it. We opened a ticket we were told callerID wasn't guaranteed on international calls. That was the day we canceled our service and asked for a refund. I am sometimes amazed how some of these carriers still have customers signing up. 

On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry < larry.brower at aramcoservices.com > wrote: 

Mehmet, 

Speaking strictly on their voice product, service has gone a bit downhill since the merger. 

We never had problems with Level3 before the merger. 

After Centurylink took over we started experiencing problems. 

Just a couple of examples: 

We waited months just to turn up a simple PRI. The PRI was sent back to design several times and then when it finally was turned up it isn’t working properly. The CL techs who were formally L3 express nothing but frustration with dealing with CL following the merger. Complaints to the account manager are met with just apologies and delays. 

International call routing has become unreliable. In the last month alone we have had to create several service requests related to call failures. The result after anywhere from a couple hours to a day is just hey we rerouted try again. Then it works for a couple days and back to call failures and intercept messages. 

I’ve already been asked if we should drop CenturyLink as the carrier and go back to using someone like AT&T. 

Never had any of these issue when it was Level3. 

Regards, 

Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA 
Communications Technician | Unified Communications Group 

Aramco Services Company 
Office: 713.432.4516 | Mobile: 832.570.5416 
larry.brower at aramcoservices.com 

This email has been classified as: General Use by Brower, Larry on Wednesday, June 5, 2019 

From: NANOG < nanog-bounces at nanog.org > On Behalf Of Mehmet Akcin 
Sent: Tuesday, June 4, 2019 9:31 AM 
To: nanog < nanog at nanog.org > 
Subject: CenturyLink/Level3 feedback 

EXTERNAL: This email came from the Internet. Report this message to ASCSuspiciousEmail at aramcoservices.com as suspicious if it contains any suspicious content. 

hi there, 

Just a general high-level question about Centurylink/Level3 post-merger, how is your overall experience with CenturyLink? if you could be sitting with the CEO of the company what is one thing you would ask him to fix? 

please keep it high level and general. i intend to pass these to him and his team in an upcoming meeting. 

Mehmet 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.nanog.org/pipermail/nanog/attachments/20190605/b2a621ee/attachment.html>