Xfinity with IPv6 clue?

Mon Aug 5 02:00:30 UTC 2019

Did you get in touch with someone? What was the problem?

On Sun, Aug 4, 2019, 9:50 PM Janet Sullivan <janets at nairial.net> wrote:

> Nanog is magical.  I have working IPv6 now.
>
>
>
> *From:* Janet Sullivan
> *Sent:* Sunday, August 4, 2019 6:29 PM
> *To:* 'nanog at nanog.org' <nanog at nanog.org>
> *Subject:* Xfinity with IPv6 clue?
>
>
>
> I hate resorting to NANOG, but I’ve spent over 5 hours on the phone with
> Xfinity the past two days, and I can’t seem to get someone who understands
> my problem.
>
>
>
> I do not have working IPv6 – I do not get an address or PD.  I have
> working IPv4.  Xfinity wanted to blame this on my modem, so I went and
> picked up a Xfinity modem.  From the 10.0.0.1 web site on the xfinity
> modem, I can ping IPv4 addresses fine.  I can not ping IPv6 addresses from
> the modem itself, thus taking my equipment out of the picture.  This is a
> new activation.  Xfinity keeps asking questions like “well, can you surf
> the internet”, which shows that they seem to totally lack understanding.
> I’ve talked to at least 7 people, and have reached my breaking point.   I
> know, I know, its residential and I should have low expectations.  I’m
> sorry for the noise, but I can’t seem to find anyone with clue.
>
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