Google / GMail Geolocation

Thu Mar 15 16:08:37 UTC 2018

Yes, I believe I have tried that form at some point in the past but nothing
came of it last time - I'll submit it for this instance as well.

On Thu, Mar 15, 2018 at 3:56 PM Yury Shefer <shefys at gmail.com> wrote:

> Have you tried to contact G through the following form?
> https://support.google.com/websearch/contact/ip
>
>
> On Thu, Mar 15, 2018 at 4:35 AM, Harry Reeder <harry at harryreeder.co.uk>
> wrote:
>
>> Hi Folks,
>>
>> Wondering if anyone has a contact at Google who can help - I've a customer
>> who's attempted to log in from one of our IPs (which comes from one of
>> Cogent's /16 blocks) however they get an automated email response from
>> Google saying that they're logging in from Hong Kong, and the login was
>> prevented for security reasons (as someone may have their password). For
>> reference, the whois response shows Washington DC, and refers to Cogent's
>> rwhois which places us correctly at Telehouse London. Tools like Maxmind
>> also have our location correct.
>>
>> Is there somewhere I can go to get this corrected for our leased IP
>> ranges?
>> (I am aware that the long term solution is to get our own IP space - I am
>> working on that, I just don't have enough of a business case yet)
>>
>> Off-list replies also welcome.
>>
>> Thanks
>> Harry
>>
>
>