Google / GMail Geolocation

Thu Mar 15 15:56:31 UTC 2018

Have you tried to contact G through the following form?
https://support.google.com/websearch/contact/ip

On Thu, Mar 15, 2018 at 4:35 AM, Harry Reeder <harry at harryreeder.co.uk>
wrote:

> Hi Folks,
>
> Wondering if anyone has a contact at Google who can help - I've a customer
> who's attempted to log in from one of our IPs (which comes from one of
> Cogent's /16 blocks) however they get an automated email response from
> Google saying that they're logging in from Hong Kong, and the login was
> prevented for security reasons (as someone may have their password). For
> reference, the whois response shows Washington DC, and refers to Cogent's
> rwhois which places us correctly at Telehouse London. Tools like Maxmind
> also have our location correct.
>
> Is there somewhere I can go to get this corrected for our leased IP ranges?
> (I am aware that the long term solution is to get our own IP space - I am
> working on that, I just don't have enough of a business case yet)
>
> Off-list replies also welcome.
>
> Thanks
> Harry
>