Northeast TWC/Spectrum contact?

Fri Sep 1 20:55:24 UTC 2017

Hi
Can someone from TWC/Spectrum’s northeast division please contact me off list? AS11351 for what it’s worth

About a week ago my modem dropped from 24 bonded channels at about -6dBmV to 19 channels ranging from -9.30 to -21.30dBmV, and I started seeing very high latency and packetloss. I’ve also been seeing a lot of Lost MDD’s and RCS Partial’s in my event log.

Haven’t put a tdr down the customer side cabling yet but I doubt that’s the issue, it’s only a 25’ run and a visual inspection doesn’t show anything out of the ordinary.

Sorry for spamming the list, but every time I’ve called TWC customer support lines in the past I’ve been transferred between 5-8 people who each told me to reboot my modem and check the cables.

Thanks for your time,
Ed Pers