William.Murphy at uth.tmc.edu
Thu Jan 22 23:26:35 UTC 2015
I experienced a loss of Comcast IPv6 service at my home I think it was last Monday... My pfSense reported loss of reachability to the IPv6 gateway, IPv4 still worked but I had a period of intermittent high latency... Does anyone know if Comcast is monkeying around with their IPv6 network?
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Janet Sullivan
Sent: Thursday, January 22, 2015 4:42 PM
To: 'nanog at nanog.org'
Subject: Comcast Support
I hate to use NANOG for this, but support has now ended a chat with me twice without fixing anything, they just kicked me off.
I'm not getting an IPv6 address on the Comcast provided cable modem/router. I'm not getting a PD. My machines thus have no IPv6. I've hard reset my router 4 times while working with Comcast, and I've been told to do things like switch to a static IPv4 address, which shows a level of clue that is scary. And before that they were convinced it was a wireless problem even though I have a wired connection, and told them that multiple times. I've wasted two hours with Comcast today, and even when I asked for escalation I got nothing. Just hung up on. It's honestly the worst customer support I've ever received. I don't think I ever got them to understand the difference between IPv4 and IPv6.
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