Can anyone check this routing against Charter in WI?

Sat Jun 14 17:01:24 UTC 2014

Hoping someone auditing the list can provide some insight or a back
channel support option.

I started having some good latency spikes last night, which have
continued this morning, so I finally took a look at things and I am
seeing a lot more routing than I expected.  Support is telling me this
is normal but I don't remember this many replies on traceroute.  My
speeds are about 1/5 the normal as well this morning and seeing some
dropped packets even using a test sight inside Charter's network.
This is just business cable so my support options are pretty limited.

4    10 ms    14 ms    13 ms
dtr01shbywi-tge-0-3-0-23.shby.wi.charter.com [96.34.24.178]
  5    18 ms    11 ms    17 ms  dtr01wbndwi-bue-2.wbnd.wi.charter.com
[96.34.30.17]
  6    12 ms    11 ms    11 ms  dtr02wbndwi-bue-1.wbnd.wi.charter.com
[96.34.24.56]
  7    17 ms    11 ms    11 ms  dtr02fdulwi-bue-3.fdul.wi.charter.com
[96.34.30.19]
  8    13 ms    18 ms    18 ms  dtr01fdulwi-bue-1.fdul.wi.charter.com
[96.34.19.144]
  9    19 ms    14 ms    15 ms  crr03fdulwi-bue-2.fdul.wi.charter.com
[96.34.20.8]
 10    30 ms    22 ms    35 ms  crr02euclwi-bue-6.eucl.wi.charter.com
[96.34.22.240]
 11    23 ms    22 ms    43 ms  bbr02euclwi-bue-4.eucl.wi.charter.com
[96.34.2.6]
 12    22 ms    34 ms    19 ms  bbr01euclwi-bue-5.eucl.wi.charter.com
[96.34.0.6]
 13    34 ms    30 ms    38 ms
bbr01stcdmn-tge-0-0-0-3.stcd.mn.charter.com [96.34.0.115]
 14    42 ms    43 ms    52 ms  65.46.47.77
 15    78 ms    78 ms    92 ms  ae1d0.mcr2.minneapolis-mn.us.xo.net
[216.156.1.86]
 16    93 ms    82 ms    82 ms  vb1711.rar3.denver-co.us.xo.net [216.156.0.173]
 17    81 ms    95 ms    82 ms  te-3-0-0.rar3.sanjose-ca.us.xo.net
[207.88.12.58]
 18    83 ms    82 ms    98 ms  207.88.14.226.ptr.us.xo.net [207.88.14.226]
 19    81 ms    78 ms    78 ms  216.156.84.6.ptr.us.xo.net [216.156.84.6]
 20    77 ms    78 ms    88 ms
xe-2-2-0-955.jnrt-edge02.prod1.netflix.com [69.53.225.30]
 21    86 ms    78 ms    78 ms  te1-8.csrt-agg02.prod1.netflix.com
[69.53.225.10]
 22    79 ms    78 ms    82 ms  www.trynetflix.com [69.53.236.17]

  4    12 ms    11 ms     8 ms
dtr01shbywi-tge-0-3-0-23.shby.wi.charter.com [96.34.24.178]
  5    17 ms    10 ms    12 ms  dtr01wbndwi-bue-2.wbnd.wi.charter.com
[96.34.30.17]
  6    11 ms     9 ms    15 ms  dtr02wbndwi-bue-1.wbnd.wi.charter.com
[96.34.24.56]
  7    15 ms    18 ms    18 ms  dtr02fdulwi-bue-3.fdul.wi.charter.com
[96.34.30.19]
  8    16 ms    14 ms    11 ms  dtr01fdulwi-bue-1.fdul.wi.charter.com
[96.34.19.144]
  9    20 ms    14 ms    15 ms  crr03fdulwi-bue-2.fdul.wi.charter.com
[96.34.20.8]
 10    22 ms    22 ms    18 ms  crr02euclwi-bue-6.eucl.wi.charter.com
[96.34.22.240]
 11    18 ms    22 ms    22 ms  bbr02euclwi-bue-4.eucl.wi.charter.com
[96.34.2.6]
 12    35 ms    30 ms    31 ms  bbr01chcgil-bue-1.chcg.il.charter.com
[96.34.0.9]
 13    27 ms    27 ms    27 ms  prr01chcgil-bue-2.chcg.il.charter.com
[96.34.3.9]
 14    27 ms    27 ms    27 ms
96-34-152-30.static.unas.mo.charter.com [96.34.152.30]
 15    29 ms    32 ms    27 ms  209.85.244.1
 16    27 ms    27 ms    28 ms  209.85.254.238
 17    54 ms    40 ms    40 ms  209.85.248.214
 18    38 ms    40 ms    38 ms  216.239.43.217
 19     *        *        *     Request timed out.
 20    44 ms    40 ms    40 ms  google-public-dns-a.google.com [8.8.8.8]