Looking for success stories in Qwest/Centurylink land

David Prall dcp at dcptech.com
Mon Jan 28 20:37:24 UTC 2013


You should try paying Verizon in Advance, they sent me to collections
because I had a negative balance on my account for 3 months. Took me 6
months after closing my account to get them to correct the late payment
charges and send me a refund.

--
http://dcp.dcptech.com

> -----Original Message-----
> From: William Herrin [mailto:bill at herrin.us]
> Sent: Monday, January 28, 2013 3:18 PM
> To: Constantine A. Murenin
> Cc: North American Networking and Offtopic Gripes List
> Subject: Re: Looking for success stories in Qwest/Centurylink land
> 
> On Mon, Jan 28, 2013 at 2:48 PM, Constantine A. Murenin
> <mureninc at gmail.com> wrote:
> > Well, that's AT&T for you:  already has the network, already has the
> > price structure, already has the marketing going, already has all the
> > passive and active equipment installed that's capable of vastly
> > superior speeds, already has the customers willing to pay more each
> > month for faster speeds, and already has customers abandoning FTTU
> > services because of artificially-imposed speed limitations, yet T
> > still can't be bothered to flip some provisioning bits.
> 
> And then there's the ATT U-Verse outage for the better part of a week.
> 
> http://www.cnn.com/2013/01/24/tech/web/uverse-outage-att/index.html
> 
> 
> On the other hand, I've been unsuccessfully trying to pay my Verizon
> Fios bill for a month now. The credit card died two months ago. They
> keep trying to bill it. Can't log in to the linked account online. The
> web site mentions that a temporary password can be had from the paper
> bill they haven't sent in the better part of a decade. After hours on
> the phone the representative "opened a ticket with IT."
> 
> They sent me an email reminding me that their billing failed. With no
> return contact information, just an invitation to log in to my
> non-working account and pay it. What fun!
> 
> -Bill
> 
> 
> --
> William D. Herrin ................ herrin at dirtside.com  bill at herrin.us
> 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
> Falls Church, VA 22042-3004




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