which one a Technical Support or Help Desk

Randy Bush randy at psg.com
Sat Mar 3 21:12:10 CST 2012

> The focus needs to be on providing the customer enough self help
> tools, wikis, user forums, email support, IVR .. before they even need
> to phone your helpdesk and have a human open or work a ticket for
> them.

i might toss in "a solid reliable working service"


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