Amazon Abuse contact

Darius Jahandarie djahandarie at gmail.com
Tue Dec 4 22:49:37 UTC 2012


On Tue, Dec 4, 2012 at 5:40 PM, Mark Keymer <mark at viviotech.net> wrote:
> If there is a Amazon Abuse person our there or if someone has a good contact
> to someone at Amazon can you message me off-list.
>
> We have put in some Abuse request a couple of days ago and have not heard
> back. It would be great to talk with someone about an issue effecting one of
> our clients and the use of Amazon. (Cloud instances I believe)

FWIW, I had an issue with a DoS attack from an EC2 machine, and it
took a total of 2 weeks for them to take the box offline, despite the
attack going on the entire time (and being a really obvious UDP
crudflood).

I imagine that is their turnaround time. I found no escalation path
despite searching for phone numbers and bumping the ticket with more
info a few times.

-- 
Darius Jahandarie



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