Verizon's New Repair Method: Plastic Garbage Bags

Naslund, Steve SNaslund at medline.com
Wed Aug 22 13:22:23 CDT 2012


Most often it's about who you talk to.  We had a problem with a low
cable over a driveway that AT&T trouble desk did nothing about for a
long time.  Next time we called the phone number that appears on some of
their pedestals and turns out to be some kind of outside plant oriented
help desk and they had someone on site in about an hour.  Another tactic
is sometimes to intercept a local tech in the area and tell them about
it.

Steve

-----Original Message-----
From: Jamie Bowden [mailto:jamie at photon.com] 
Sent: Wednesday, August 22, 2012 12:21 PM
To: Eric Wieling; William Herrin; Wayne E Bouchard
Cc: nanog at nanog.org
Subject: RE: Verizon's New Repair Method: Plastic Garbage Bags

> From: Eric Wieling [mailto:EWieling at nyigc.com]

> The garbage bags have been on that pole for at least 6+ months.
> 
> What will end up happening is what happens every time something like 
> this happens.  We call in trouble tickets for months until we can get 
> the issue labeled chronic, then we get a "Class 1 inspection", then
> they fix it.   One issue is that to get it labeled chronic there needs
> to be three tickets opened within a month.  VZ's temp fix often works 
> long enough that we can't get enough tickets in within a month.

You don't have a hose?

Jamie




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