Comcast vs. Verizon for repair methodologies

Robert E. Seastrom rs at seastrom.com
Tue Aug 21 10:00:34 CDT 2012


You're lucky.  Verizon did a great job installing mine (ONT on the
backboard I put in the basement for them, handoff on ethernet rather
than MOCA, etc) but somehow never managed to get around to dispatching
anyone to actually install the permanent fiber drop (despite multiple
calls).

Fast-forward four months.  I'd narrowly avoided messing up the
temporary fiber with the lawnmower (going so far as to put orange
paint on the lawn myself), but no such luck when they harvested the
corn next door.

Yes, my fiber got cut by a combine.  You can't make this stuff up.

Second time around, they did in fact manage to get the fiber buried,
where I wanted it even.  Had to meet with the construction survey guy,
who was more than happy to put the white paint where I wanted it.

-r

Thomas Nadeau <tnadeau at lucidvision.com> writes:

> 	My VZ FioS install was similarly fantastic. Those guys have figured out that spending a little more time, effort and cable (cat6 in the case of VZ) goes a long, long way in keeping customers happy.
>
> 	--Tom
>
>
> On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush <randy at psg.com> wrote:
>
>> on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo) with
>> comcast (20m/4m for $50/mo).  the installer was a knarly old dog, and
>> damned competent.  he cleaned up old cable on the pole and where it went
>> underground to the house.  he cleaned up the box and replaced in-house
>> junctions.  then he accidentally left 8m of coax to get from the in-wall
>> cable outlet to my 'puter area, and rode off in his white van into the
>> sunset.
>> 
>> now if i could get that kind of professionalism from twt in hawaii ...
>> 
>> randy
>> 
>> 



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