Comcast vs. Verizon for repair methodologies

Tue Aug 21 13:24:09 UTC 2012

	My VZ FioS install was similarly fantastic. Those guys have figured out that spending a little more time, effort and cable (cat6 in the case of VZ) goes a long, long way in keeping customers happy.

	--Tom

On Aug 20, 2012:7:43 PM, at 7:43 PM, Randy Bush <randy at psg.com> wrote:

> on bainbridge, i replaced centurystink dsl (756k/256k for $65/mo) with
> comcast (20m/4m for $50/mo).  the installer was a knarly old dog, and
> damned competent.  he cleaned up old cable on the pole and where it went
> underground to the house.  he cleaned up the box and replaced in-house
> junctions.  then he accidentally left 8m of coax to get from the in-wall
> cable outlet to my 'puter area, and rode off in his white van into the
> sunset.
> 
> now if i could get that kind of professionalism from twt in hawaii ...
> 
> randy
> 
> 