SmartNet Alternatives
George Bonser
gbonser at seven.com
Fri Feb 25 20:35:27 UTC 2011
>
> At least for the FCX line we were told when trying to open a support
> case that the limited lifetime warranty only applies to hardware and
> does not make you eligible for any kind of support or software beyond
> getting hardware replaced.
>
Yeah, you need to buy "phone support" if you want that. It is the lowest level of support and still pretty inexpensive compared to other vendors. In other words, 5 years of free hardware support and 5 years of Remote "phone" support (under $300/year I think) isn't bad when compared to annual support costs for other gear in that class.
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