SmartNet Alternatives

Voll, Toivo toivo at
Fri Feb 25 14:28:36 CST 2011

At least for the FCX line we were told when trying to open a support case that the limited lifetime warranty only applies to hardware and does not make you eligible for any kind of support or software beyond getting hardware replaced.

-----Original Message-----
From: George Bonser [mailto:gbonser at] 
Sent: Sunday, February 13, 2011 15:59
To: Florian Weimer; Ryan Finnesey
Cc: nanog at; John Macleod
Subject: RE: SmartNet Alternatives

> * Ryan Finnesey:
> > This is one of the reasons we are starting to look at Juniper for a
> > new network build.  It is my understanding we set software updates
> > for life for free.
> My understanding is that it's free for customers who have a service
> contract in place.  Most downloads are not self-service, and I haven't
> tested if you can get JTAC to provide images for devices you don't
> own.

Brocade is now offering 5 years (what they consider lifetime) support to
the original purchaser of the equipment on some product lines:

FastIron SX800, SX1600, CX, WS, and TurboIron that includes software

We use a lot of the FCX units.

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