Cisco vs Adtran vs Juniper
merlyn at geeks.org
Mon Jul 21 06:08:23 UTC 2008
On Fri, Jul 18, 2008 at 11:55:44AM -0400, Paul Stewart wrote:
> Still wondering if anyone knows how the Cisco lifetime warranty really
You call up TAC, tell them you have a problem with your catalyst.
Since the huge gray-market problem with cisco gear, they'll probably
want proof that you are original owner, so you'll most likely need to
dig up invoices showing buying from an authorized cisco dealer/distributer.
If they are happy with your documentation, you get support. If its a
security problem with the software version, they'll give you a link to
download a fixed version. If you have bad hardware, you'll get it
You still need Smartnet to get any version upgrade, or faster shipping
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