Earthlink NOC Contact Info

Wed Jul 18 21:51:25 UTC 2007

Hey,

I believe I had this problem before as well. There was that and a few
other problems with earthlinks mailservers. I'll contact you off list
with the information that I could have about them, but you may need to
go through their corporate relations dept first as they give the 'no one
can talk to our postmaster team' speech.

Raymond Corbin
Support Analyst
HostMySite.com

-----Original Message-----
From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu] On Behalf Of
Jason J. W. Williams
Sent: Wednesday, July 18, 2007 5:05 PM
To: nanog at merit.edu
Subject: Earthlink NOC Contact Info

Hello,

We're having some serious issues with Earthlink's mail servers
connecting 8-10 times to our servers to send a single message. The
target is one of our e-mail security customers and really need to get in
touch with the Earthlink NOC to find out why they are retrying when we
are successfully accepting the message. Unfortunately, the NOC number's
been removed from puck.net, and after being shuffled to 4 different
departments at Earthlink we're being told to e-mail abuse at earthlink.net.
We've been trying to get this resolved for 6 months with Earthlink
(noc at earhtlink.net) and its to a pain point where really do need to
resolve the issue.

If anyone could point us in the right direction, or if you're with
Earthlink contact us off-list it would be really great. Thank you in
advance.

Best Regards,
Jason Williams
DigiTar Support
williamsjj at digitar.com