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Valdis.Kletnieks at vt.edu
Valdis.Kletnieks at vt.edu
Thu Jan 25 20:21:38 UTC 2007
On Thu, 25 Jan 2007 14:49:55 EST, "Dwight A. Ernest" said:
> I don't see what "reasonable" has to do with it. If you don't like it,
> and you have a choice, vote with your pocketbook by taking your business
> elsewhere.
>
> If you don't have a choice, and your carrier knows it, then you have
> little recourse except where it might affect business elsewhere.
> I would use whatever stick or carrot I could,
Favorite stick: "Remember, we can turn off the telephones, electricity
and air conditioning in your NOC". :)
> but reasonableness only
> rarely enters into carrier business ethics.
It all depends on the definition of "reasonable" - remembering that the carrier
is likely a corporation, and thus has a duty to maximize profit, "reasonable"
means "worth a try to extract more revenue from the customer with little chance
of repercussions". It's similar to "ethics" when applied to lawyers - you may
dislike being on the losing end, but it's rare enough that lawyers violate
their code of ethics that it makes the news when it happens.
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