outage/maintenance window opinion

Wed Mar 30 16:28:55 UTC 2005

In this situation we were expecting to be done for the majority of the 
maintenance window, but yes I see your point. However I block out a 3 hour 
window for maintenance because the activities I am performing on the 
network could easily cause a longer service outage than planned as we all 
know. So if I plan for a 4 hour window but only expect 20 minutes of 
downtime that actually turns into 3 hours, as long as it is inside the 
maintenance window specified then it should not go against outage minutes. 
It was done in the window for a reason...

??
Luke

At 02:05 PM 3/28/2005, Pete Templin wrote:
>Luke Parrish wrote:
>>Trying to get clarification on an issue.
>>Maintenance/outage window is 2:00AM to 5:00AM, during the window the 
>>router we are working on fails and does not come back online until 8:00AM.
>>  From a outage reporting/documentation standpoint is the outage start 
>> time 2:00AM or 5:01AM since 5:01AM is when the maintenance window and 
>> planned outage was over...
>
>To a small degree, it depends on how long you anticipated the outage to 
>be.  Were you expecting a three-hour tour^h^h^h^houtage, or something 
>shorter but opened a big window to give you flexibility on when to do 
>it?  I would say that a fifteen-minute expected impact means the outage 
>started at 2:15AM (or fifteen minutes after your work interrupted services).
>
>My $0.005,
>
>pt

Luke Parrish
Centurytel Internet Operations
318-330-6661