AOL scomp

Tue Mar 1 14:28:31 UTC 2005

At 08:17 AM 3/1/2005, Jim Segrave wrote:

>On Thu 24 Feb 2005 (12:40 -0500), Valdis.Kletnieks at vt.edu wrote:
> > On Thu, 24 Feb 2005 12:28:58 EST, Matt Taber said:
> > > It's too bad that about 1/3 of the reported mails are valid opt-in lists.
> >
> > Proof that any network management or security or anti-spam scheme that 
> implies
> > end users with functional neurons is doomed from the get-go.
> >
>
>I don't understand this complaint - we process AOL TOS Notifications
>daily and I find perhaps 1 in a hundred or so are not valid complaints.

I can attest that we do not see the same here as you are seeing (1 in 100). 
I'd agree more with the 1/3 being stupid AOL users reporting regular 
messages that were either forwarded from their own account that we host to 
their AOL account or mailing lists that they signed up for as spam. In 
fact, I read an interesting email last night that was from AOL scomp 
because someone with an AOL email address was tired of arguing with someone 
else they know via email so they just reported it as spam... not realizing 
that we get a copy of it and are now privy to a personal feud among family 
members or friends. <sigh> The majority of them though, are messages from 
lists that they signed up for themselves and don't understand how to get 
off the list (despite the fact it's written at the bottom of every message 
to the list with a link). If you run some high volume lists you'll start 
seeing dumb reports from AOL scomp. My impression is that many AOL users 
think that feature is for deleting mail. I've not seen AOL software in 
years, but maybe if AOL put some sort of warning when they submit these 
messages... Maybe it's just the user base @ AOL that our mail servers deal 
with. :)

Otherwise, I think that it can be helpful in identifying issues. Just my 
$0.02.

Vinny Abello
Network Engineer
Server Management
vinny at tellurian.com
(973)300-9211 x 125
(973)940-6125 (Direct)
PGP Key Fingerprint: 3BC5 9A48 FC78 03D3 82E0  E935 5325 FBCB 0100 977A

Tellurian Networks - The Ultimate Internet Connection
http://www.tellurian.com (888)TELLURIAN

"Courage is resistance to fear, mastery of fear - not absence of fear" -- 
Mark Twain