Active and available abuse desks [OT]

Matt Hess mhess at
Tue Jan 4 05:11:16 UTC 2005

Was told this was off-topic.. oops!
Off-list replies please, thanks.

Matt Hess wrote:

> I'm curious as to what people feel is pro-active for the internet 
> community as far as an available and active abuse desk goes.. As of late 
> I run into more and more automated groups who I personally think are 
> very wrong for forcing reports to come in via e-mail or web submission 
> only.
> The argument I have been presented is that those ISP's should not have 
> to offer an actual human being on an abuse desk for non-customers as 
> they make no money on it.
> My take is that this is an inherent expense to having customers.. that 
> expense is part of being involved with the internet and should be 
> expected of a provider who wishes to be taken seriously in the internet 
> community.
> *dons flame retardant.. well, everything*
> Matt Hess

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