Whitelisting, AOL E.mail etc.
Stephen J. Wilcox
steve at telecomplete.co.uk
Sat Oct 25 00:27:52 UTC 2003
This was presented at this weeks NANOG by AOL:
http://www.nanog.org/mtg-0310/spam.html
On Fri, 24 Oct 2003, Robert Mathews wrote:
>
>
> All:
>
> I have weighed the benefit of posting Vs. NOT posting this information to
> NANOG. I found that posting this note to the larger community was
> important perhaps for two reasons. They are:
>
> 1) The problems that we at the University of Hawai'i experienced from
> 10/17 - 10/20 with AOL, effected a fairly large userbase. Therefore, I am
> inclined to believe that someone who is at least partially responsible for
> the operation or managment of another network similar to our own - could
> benefit from having this information (I know of at least 2 other large
> University systems that were effected by the same issue).
>
> 2) Having the requisite AOL contact information in any event - might be
> important toward at least partially achieving a resolve to future
> problems.
>
> Now, a brief recap. Beginning the afternoon of the 17th (EDT), all E.mail
> traffic from UH' namespace to AOL began to bounce. This condition did not
> resolve until the morning of the 20th (EDT). Primarily, this was due to
> AOL's whitelisting, and whitelisting policies. Upon discovering this
> problem, I began an inquiry into the condition. We were informed that AOL
> had received complaints from 'its members', who stated that our central
> E.mail server was responsible for instances of spamming.
>
> Subsequently, AOL personnel and I were able to hold a dialog over the
> weekend to resolve pertinent issues regarding the matter. I wish to give
> praise the AOL Team, who responded quickly, and were both cooperative and
> sincere with respect to their desire to resolve issues. I MUST credit
> Carl Hutzler, Dir. of AntiSpam Operations at AOL, and Charles Stiles,
> Manager of the Postmaster-Team at AOL especially, for their commitment to
> resolve this issue expediently. Traffic exchange between AOL and us have
> been re-established.
>
> For your reference, I wish to present the following statement from Carl to
> me, which may be helpful to you as well.
>
> "Anyone can request to receive the complaints that mail
> transmitted from their IP space generated via a Complaint Feedback
> Loop. All we need is:
>
> 1. Address space (CIDR or otherwise)
> 2. Abuse email address where you want them sent
>
> We will send them in realtime as we get them with the entire
> original spam included for your analysis. Feel free to have them
> send this data to me and/or our abuse phone number for now ..."
>
> The relevant AOL contacts are as follows:
>
> Carl Hutzler
> Director, AntiSpam Operations
> America Online Mail Operations
> cdhutzler at aol.com
> 703.265.5521 work
> 703.915.6862 cell
> Carl Hutzler <cdhutzler at aol.com>
>
> or
>
> Charles Stiles <stilesch at aol.com>
> Manager, Postmaster-Team - AOL
>
>
> All my best,
> Robert.
> -------
>
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