Apology to the list

Fri Aug 29 11:52:39 UTC 2003

I apologize to the list for including a subject line in all caps regarding 
my attempt to contact someone at Qwest to fix this "pro active monitoring" 
issue I have. 

I hope that someone from that network contacts me since all other normal 
channels of communication that they provide to their customers has not 
provided a solution in the months that this issue has been going on. 

So far, opening tickets, calling the NOC, escalating to managers, and the 
local Qwest team have provided no solution to these erroneous alarms.  I am 
just given the ol' "We took care of it" until the next 2 AM pro active 
ticket gets opened, and once again am roused from my sleep because of a 
false alarm that they could not bother veryfing first. 

My apologies for the All Caps subject line. 

Rico 

Gerardo Gregory writes: 

> 
> Anyone that works for Qwest (Spirit of Service.....HA HA HA HA HA) and can 
> actually stop having your clueless NOC personnel from calling me at the 
> flipping early hours of the morning because your non working proactive 
> monitoring system keeps opening pro active tickets.  No one has yet to 
> verify that at any of the countless times (yes this little ordeal has been 
> going on for months now) that your so called pro active monitoring system 
> opens a ticket that it has ever been right.
> Ever heard of false positives????????
> Funny that your pro active ticket has never really detected an actual 
> issue, because when these do happen it takes over a couple of hours to get 
> anyone to begin the troubleshooting process.
> Is it customary for Qwest to call customers at 2, 3, 4, or 5 AM to tell 
> them that they have a ticket opened by their pro active system?
> Here is a concept....get the proactive ticket, pull the interface, or look 
> at the circuit before calling your customers...now that would be a Spirit 
> of Service.
> What you are doing now is the spirit of laziness........  
> 
> Gerardo A. Gregory
> Manager Network Administration and Security
> 402-970-1463 (Direct)
> 402-850-4008 (Cell)
> ------------------------------------------------
> Affinitas - Latin for "Relationship"
> Helping Businesses Acquire, Retain, and Cultivate
> Customers
> Visit us at http://www.affinitas.net  
> 

Gerardo A. Gregory
Manager Network Administration and Security
402-970-1463 (Direct)
402-850-4008 (Cell)
 ------------------------------------------------
Affinitas - Latin for "Relationship"
Helping Businesses Acquire, Retain, and Cultivate
Customers
Visit us at http://www.affinitas.net 