RFI Pointers to technical organisation layouts

Wed Nov 6 14:49:27 UTC 2002

> I'm looking for the layout of the technical organisation 
> within service providers. Charts with role definitions, related and/or
> critical processes, inter-departement communications, chain 
> of command, breakout within major units, relation between
> NOC/engineering/billing/service turnup/etc, basically 
> anything I can get my hands on.

http://www.amazon.com/exec/obidos/tg/detail/-/0852969821/qid=1036594290/sr=8
-1/ref=sr_8_1/002-7468082-2679216?v=glance&s=books&n=507846

Carrier Scale IP: Designing and Operating Internet Networks
by P. Willis (Editor)

This book contained various examples of BT's organization..

Kris