wcom overbilling

Sat Jul 6 19:41:31 UTC 2002

: It clearly is a revenue source. Once a customer gets a disconnect letter
: for their service due to an unpaid balance (which they shouldn't be able to
: do if the current non-disputed part is paid in full) then the heads roll
: and the padded bill gets paid even though it is wrong. AT&T is infamous for

That doesn't seem to help revenue.  If that was the case, they'd make
money by getting rid of customers all the time.  The goal should be to
overbill and yet keep the customer.  Somehow...

scott