wcom overbilling

Sat Jul 6 19:13:33 UTC 2002

At 10:44 AM 7/6/2002 -0400, you wrote:
>I don't think we've done business with *any* telco that hasn't
>overbilled us, both LECs (BellSouth, GTE/Verizon, Cincinnati Bell, ICG,
>Adelphia), and l/d (wcom, T, MCI, probably others that I'm forgetting
>about).

Focal and Sprint Internet are the only two who have never sent us an 
incorrect bill. They actually issue credits for outages and their contracts 
match their bills to the penny. My hat is off to the OSS/Billing people at 
both of these companies.

>I've had the same thoughts as another poster that its a ploy to increase
>"revenues" (even if they're written off later)...and I actually don't
>say that thinking it a joke, I really do seriously think that they do
>that to some degree.

It clearly is a revenue source. Once a customer gets a disconnect letter 
for their service due to an unpaid balance (which they shouldn't be able to 
do if the current non-disputed part is paid in full) then the heads roll 
and the padded bill gets paid even though it is wrong. AT&T is infamous for 
doing this on the voice side and WCom on every side. I have no issue with 
the technical people at these TelCo companies - it's the crooks in charge.

R

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