Cisco TAC KRAP !!

Rubens Kuhl Jr. rkj at uol.com.br
Fri Jun 25 18:56:11 UTC 1999



I would not say that a message from a web-mail service which includes
X-Originating-IP in the message headers is anonymous.

Going back to the original message, viewing the headers and checking
rwhois... hummm, let's call it "exercise to the reader".


Rubens Kuhl Jr.


-----Original Message-----
From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]On Behalf Of
Alex Bligh
Sent: Friday, June 25, 1999 2:25 PM
To: TOO MUCH
Cc: Stephen Sprunk; nanog at merit.edu
Subject: Re: Cisco TAC KRAP !!



>From a non-cisco internal point of view, when I have a problem
with Cisco TAC's performance which happens occassionally, I contact
my account manager and/or our contact in Cisco Service. Whilst
I can't say they've fixed everything 100% of the time, they are
far more likely to do something than whinging anonymously on
NANOG. Every call desk has their rogue idiots. Another part
of my company runs several desks- when people complain, we identify
the individuals and try & get it fixed. In order to do this
they'll need your name, and the rep's name.

On a final note (and no I don't take their shilling) Cisco's
TAC is the best of any large-scale hardware vendor I've
ever used. Still. Despite foibles. If you a lot worse, you
should have tried Ascend Europe (which has possibly
improved since a year ago when we dumped all their
kit - this being one of the main reasons).

The cynic in my wonders why this is posted anonymously.
Just what have you got to hide? Not working for a competitor
or market researcher per chance?

--
Alex Bligh
GX Networks (formerly Xara Networks)






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