URGENT: Operational Integrity Problem with IQ-INTERNET.COM

Fri Jan 3 22:26:00 UTC 1997

Reference:        Sprint Customer Larry Host
Domain:           IQ-INTERNET.COM
Problem Summary:  Out of control mail loop

1. For the past 48 or so hours all e-mail from the domain
IQ-INTERNET.COM has been blocked from our domain, STD.COM.  All such
email is refused with an immediate error message by our (std.com)
server.

2. The account lhost at iq-internet.com, owner or adminstrator of this
iq-internet.com domain, has been informed of this many times in this
period. Messages have been left on their answering machine. Sprint
personnel attempted to relay this message to him though I do not know
if they were successful. Sprint security personnel have publically and
privately (to me) acknowledged the problem.

3. Electronic mail continues to be sent (as of 17:17 EST) from
iq-internet.com to world.std.com at a rate of several messages per
minute, each one refused.

THIS IS NOT A POLICY PROBLEM -- THIS IS A TECHNICAL PROBLEM.

There is no reason for a host to send thousands of email msgs each
being refused long after being informed of this state of affairs
except:

	a) maliciousness
	b) severe technical failure or error,
	or gross operating negligence.

I informed Sprint of this several hours ago, I reported it as a
*TECHNICAL* problem although apparently Sprint network personnel
continue to infer that they can read the system owner's mind and
intuit that he is doing this for relatively innocent or purposeful
reasons such that Sprint can not get involved.

I assert this judgement by Sprint network personnel is a serious error
and Sprint is ignoring a severe technical problem to the active
detriment of the world-wide internetwork.

There is a knowing dereliction of TECHNICAL AND OPERATIONAL
responsibilities occurring here, and this abrogation of administrative
responsibility is causing my business palpable damage, with full
knowledge of authorized Sprint network operational and security
personnel and more than sufficient time for them to have responded.

xc: Sprint Legal Dept, Software Tool & Die Counsel

-- 
        -Barry Shein

Software Tool & Die    | bzs at world.std.com          | http://www.std.com
Purveyors to the Trade | Voice: 617-739-0202        | Login: 617-739-WRLD
The World              | Public Access Internet     | Since 1989