Best TAC Services from Equipment Vendors

Thu Mar 14 15:41:23 UTC 2024

Richard Laager wrote:
> FWIW, I haven't tried calling after hours.
If I have to call after-hours, I get an answer from someone who is going 
to be handling my case (assuming that it doesn't have an engineer who's 
on-shift already assigned to it).  Yes, after-hours has traditionally 
been when I talk to the folks who are still learning, but when hasn't 
that been true?  Having said that, I always get the impression that 
they're having a side-line conversation with a more senior engineer who 
is helping them with any troubleshooting that they're not familiar with.

I admit, I don't use any particularly advanced features, so my 
experience may not be typical, but I've never had an operational issue 
that they haven't been able to solve fairly quickly.

Justin H.