Best TAC Services from Equipment Vendors

Mon Mar 11 16:54:37 UTC 2024

>
> It may be a pain in the butt to get Cisco equipment, but their TAC is
> sublime.  If something is critical enough, and you push hard enough, Cisco
> will move heaven and earth to solve your issue.
>

>This was an amazing laugh on a Monday morning. Thanks!

O crap, did I miss the sarcasm?

michael brooks

On Mon, Mar 11, 2024 at 8:55 AM Tom Beecher <beecher at beecher.cc> wrote:

> It may be a pain in the butt to get Cisco equipment, but their TAC is
>> sublime.  If something is critical enough, and you push hard enough, Cisco
>> will move heaven and earth to solve your issue.
>>
>
> This was an amazing laugh on a Monday morning. Thanks!
>
> On Thu, Mar 7, 2024 at 2:47 PM Joel Esler <joel at joelesler.net> wrote:
>
>> It may be a pain in the butt to get Cisco equipment, but their TAC is
>> sublime.  If something is critical enough, and you push hard enough, Cisco
>> will move heaven and earth to solve your issue.
>> —
>> Sent from my iPhone
>>
>> On Mar 6, 2024, at 13:42, Pascal Masha <pascalmasha at gmail.com> wrote:
>>
>> 
>> For us this has been the experience to a point where 100s of nodes( from
>> vendor x) had to be swapped out because no one had the patience anymore…
>>
>> On Wed, 6 Mar 2024 at 21:29, <sronan at ronan-online.com> wrote:
>>
>>> Interesting, this has never been my experience even with Cisco or
>>> Juniper, have always been able to escalate quickly to engineering. I wonder
>>> if it was related to the size of my accounts.
>>>
>>> Shane
>>>
>>> > On Mar 6, 2024, at 1:27 PM, Pascal Masha <pascalmasha at gmail.com>
>>> wrote:
>>> >
>>> > Thought about it but so far I believe companies from China provide
>>> better and fast TAC responses to their customers than the likes of Cisco
>>> and perhaps that’s why some companies(where there are no
>>> restrictions)prefer them for critical services.
>>> >
>>> > For a short period in TAC call you can have over 10 R&D engineers and
>>> solutions provided in a matter of hours even if it involves software
>>> changes.. while these other companies even before you get in a call with a
>>> TAC engineer it’s hours and when they join you hear something like “my
>>> shift ended 15 minutes ago, hold let me look for another engineer”. WHY?
>>> Thoughts
>>>
>>

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